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Every HiveMQ comes with basic support

You always have the ability to talk to an expert when issues or questions arise. In the first year you can contact us by email anytime and get a prompt response with guidance and help in the promised timeframe. Also any updates or bug fixes for your major version are included in the subscription and will be available to you. This enables a smooth implementation of HiveMQ and you will always have an expert at hand when you need it.

Upgrade to 24×7 for business critical use cases

We provide short reaction times and high availability for business critical use cases with our extended support plan. This goes up to 24 hours with 7 days a week. You will have a direct line to our core team of MQTT experts in case of production issues. We work hand in hand with you to resolve errors quickly and provide emergency fixes if necessary.

Software-/Support Subscription	Basic	Individual
Included in every purchased HiveMQ
HiveMQ Updates	Minor Updates, Bugfix Releases	Emergency fixes, Major Updates, Minor Updates, Bugfix Releases
Support period	1 year	1 year or more
What is supported?	Current HiveMQ version	Current HiveMQ version, Older HiveMQ versions, HiveMQ Extensions
Support channels
Support hours	9am-6pm CET	up to 24/7
Response Time	8h	individual
Development support *	4 hours	up to 16 hours

^* When developing your own extension, our core team will assist you and provide you guidance to ensure you get the highest performance out of HiveMQ and your extension.