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Every contract comes with basic support
You always have the ability to talk to an expert when issues or questions arise. In the first year, you can contact us by email anytime and get a prompt response. Also, any updates or bug fixes for your major version are included in the subscription.
Upgrade to 24×7 for business-critical use cases
We provide quick reaction times and high availability for business-critical use cases with our extended support plan up to 24x7. Have a direct line to our MQTT experts in case of production issues, and we work with you to resolve errors quickly and provide emergency fixes if necessary.
Customer satisfaction
HiveMQ prides itself on fast response-times and excellent customer service. HiveMQ's CSAT is an incredible 97/100, far above the industry average.
97%Customer satisfaction score
Our customers love the support they receive
"Thank you very much for your help. Currently, the issue has been resolved. I love HiveMQ. Thank you for being so helpful again."
"HiveMQ was very helpful and supportive even though the problem came out to not be related to HiveMQ. Thank you."
"Very supportive. Team was ready to take call within short notice. Team was very flexible to adjust timing based on our request."
"Professional and fast response, even for P4 ticket."Your support options
Silver
Gold
Platinum
Support hours
Business hours
Up to 24/7
Up to 24/7
P1 time to first response
8 business hours
4 hours
1 hour
Named contacts
1
2
5
Channels
Web portal, email
Web portal, email, phone
Web portal, email, phone
Languages
English, German
English, German
English, German